NYCHA’s repair service level hits 478 days, its own data shows; open work orders rise at Bushwick Houses
NYCHA's service level, its measure of how long it takes to respond to and close work orders, hit 478 days in September against a 7- to 15-day goal. At Bushwick Houses, open work orders rose to 4,868.
NYCHA’s repair service level hits 478 days, its own data shows; open work orders rise at Bushwick Houses
NYCHA's service level, its measure of how long it takes to respond to and close work orders, hit 478 days in September against a 7- to 15-day goal. At Bushwick Houses, open work orders rose to 4,868.
The New York City Housing Authority’s service level, its measure of how long it takes to respond to and close work orders, reached 478 days in September, up from 425 days a year earlier, according to the authority’s own performance dashboard. NYCHA’s goal is 7 days for general maintenance work orders and 15 days for repairs that need skilled trades.
NYCHA's service level, its measure of how long it takes to respond to and close work orders, by month, against its goals of 7 days for general maintenance and 15 days for skilled trades. Chart: Bushwick Daily; data: NYCHA Metrics
At Bushwick Houses, on Flushing Avenue in East Williamsburg, 4,868 work orders were open at the end of September, up from 4,422 a year earlier, and 73 percent of routine repairs were completed within 15 days, down from 78 percent, according to the same dashboard. At nearby Cooper Park Houses, open work orders fell to 2,350 from 2,641, and 84 percent of routine repairs were finished within 15 days.
Citywide, 604,825 NYCHA work orders were open at the end of September, about the same as a year earlier. The authority completed 75 percent of non-emergency work orders within 15 days and 93 percent of emergency work orders within 24 hours, short of its goal of resolving 99 percent of emergencies within a day.
Thanks for reading Bushwick Daily.The rest of this story is for members.
Create your free account or log in to continue reading.
