“Kestutis and Renatas worked two jobs to make ends meet, juggling waiting tables at a restaurant at night and helping Russia-bound travelers during the day at a travel agency. After the owner of the agency rejected their offer to purchase a stake in the company, they decided to open up their own passport and visa expediting agency.”

So begins the story of Travel Visa Pro, the visa and passport agency founded over 10 years ago by Kest Gregeris and Rene Reklaitis that helps international travelers navigate the government paperwork they need to be on their way.

If you’ve never had the pleasure of applying for a Tanzanian tourist visa or replacing the passport you somehow lost the day before your overseas flight (oops), you might be wondering, “Can’t I just do the paperwork myself?”